1 Job in Moon, PA
Calderys Career Opportunities is Hiring a Support Desk Technician Near Moon, PA
- Completing level 1 and level 2 technical support operations for incoming tickets
- Administering all end-user equipment operations including inventory management, configuration, deployment and support (PCs, Printers, Desk Phones and Phone System, Cell Phones, and A/V equipment), software and software license administration
- Administering account operations including creation, configuration and audit of network and system-specific accounts
- Administering support request operations including creating, categorizing, prioritizing, documenting, distributing, and processing support tickets
- Performing project-based tasks associated with developing new processes and procedures to support business requirements
- Performing end-user training for general device, network, business systems and PC software
- Supporting the HarbisonWalker Business System (HBS) including 5S by identifying and implementing opportunities for continuous process improvement as metrics warrant
- A.S. degree in Computer Science, Information Systems, Software Engineering, or related field
- Requires in-depth knowledge of MS Office products
- Requires in-depth knowledge of computer hardware and peripheral devices, imaging techniques, desktop and server operating systems, and demonstrated ability using a ticketing system
- Requires in-depth knowledge of Microsoft Active Directory is required
- Requires strong analytical, interpersonal and communications skills and the ability to work effectively in a team environment
- The Support Desk Technician requires two (2) – four (4) years of experience in a technical support position within a mid to large size company, with hands on responsibilities for end-user device and account support utilizing specific support requests processes and ticketing systems.
Job Summary
Full Time
$52k-65k (estimate)
04/27/2024
06/26/2024
The job skills required for Support Desk Technician include Technical Support, Active Directory, Computer Science, Computer Hardware, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Desk Technician positions, which can be used as a reference in future career path planning. As a Support Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Desk Technician. You can explore the career advancement for a Support Desk Technician below and select your interested title to get hiring information.
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